Vacancies: Operations Coordinators

Position:

• One (1) Full-time Operations Coordinator    
• One (1) Seasonal Operations Coordinator

Primary Responsibilities:

• Communicates with customers via telephone, fax, e-mail, air-to-ground radio and in person
• Greets customers and facilitates customer requests such as fuel, catering, hotel accommodations, ground transportation, etc., in a friendly and timely manner
• Resolves customer queries and complaints regarding the company’s services or products
• Tracks aircraft arrivals/departures and facilitates prompt line services
• Marshals in, parks and chocks arriving aircraft and marshals out departing aircraft
• Assists customers with loading and unloading baggage
• Transports guests, crews, and others to/from various airport locations utilising company resources according to company policy
• Tracks and documents all fuel and other sales, maintains records, completes accurate reports and paperwork and submits them to appropriate departments/individuals in a timely manner
• Handles cash and credit within ethical and company standards
• Works overtime or flexible schedules as required to include nights, holidays and weekends
• Complies with all company policies and procedures, including those related to customer service standards, safety and security
• Performs general and aviation security tasks as required
• Monitors Operational and Suite Service emails and activities to ensure smooth operation

Requirements:  

• A minimum of 1–3 years’ Customer Service, Aviation and Hospitality experience preferred
• Prior experience in an airport environment will be an asset
• Highly organised and capable of working under pressure
• Proficient in Microsoft Office suite especially Excel
• Excellent interpersonal, oral and written skills
• At least 5 CXCs, including Mathematics and English
• Able to work shift times, weekends and public holidays

Submit applications to [email protected] before 22 November 2024.

Kindly note that only suitable applications will be acknowledged.

IAM Jet Centre