Grenada Electricity Services Ltd (Grenlec) is advising that it is preparing to transition customers to paperless electricity billing by the end of April. This move to end paper bills is part of the company’s ongoing efforts to modernise it services and improve efficiency.
60% of customer accounts are already registered for the Grenlec Mobile App, demonstrating strong and growing digital engagement among electricity customers.
Speaking about the modernisation of services, Leroy A E Abraham, Chief Executive Officer, said the company is excited to take customers along on this journey as it enhances convenience and expands access to services through a range of options designed to meet the needs of customers and eliminates the need for them to waste time waiting in long lines.
Customers can access their billing information electronically through:
- The secure MyAccount.Grenlec.com online
- Email by registering for MyAccount.Grenlec.com and selecting paperless billing
- The Grenlec Mobile App
- The Company is also working on integrating its new Customer Information System (CIS) with its telephone system to reintroduce its automated telephone bill inquiry service
The move toward paperless billing will improve reliability of access and reduce costs, which will help prevent future cost increases to customers.
The company is encouraging customers to register for MyAccount.Grenlec.com and download its Mobile App for billing information, payments, outage information and other great features.
Customer Support during transition
Recognising that some customers may require assistance in moving to digital billing access, Grenlec has rolled out an information and support programme, including:
- Month-end registration support at Customer Care and other payment centres for several months
- Step-by-step guidance on registering and using MyAccount.Grenlec.com
- Public education through multiple communication channels
Grenlec remains committed to ensuring customers continue to have convenient and accessible ways to obtain their billing information.
Grenlec
I am in agreement 100% with going paperless for the sustainability of the environment and customers can access their account at anytime. I do hope the accounts will be encrypted so that data leaks and accounts with customers information are not breached.
Now that the company is saving all this money on going paperless what will you do with that money? Will you pass it on to the customers?
Also, I am sure there are a lot of customers, especially the older ones who do not have a smart phone s and do not have access to the internet. How do you plan to accommodate them if you are going 100% paperless.