Multiple vacancies:
- Food and Beverage Manager
- Head Housekeeper
- Front Desk Receptionist
If you are passionate about the hospitality industry and eager to contribute to the success of our thriving beachfront resort, we encourage you to apply for these exciting opportunities. Please submit your resume and cover letter by 2 October 2024 to [email protected] for consideration.
- Food and Beverage Manager
We are seeking an experienced Food and Beverage Manager to join our team at Lance Aux Epines Cottages, a family-run beachfront resort. The ideal candidate will have a passion for hospitality and a proven track record of managing successful food and beverage operations.
Key Responsibilities:
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- Oversee all aspects of the Sand Bar’s food and beverage operations, including sustainable menu planning, inventory management, and budget control
- Ensure exceptional customer service and a positive dining experience for all guests
- Manage and train a team of servers, bartenders, and kitchen staff
- Implement effective systems and procedures to optimise efficiency and profitability
- Ensure compliance with health, safety, and licencing regulations
Requirements:
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- Minimum 3 years of experience as a Food & Beverage Manager or in a similar role
- Strong people management and communication skills
- Excellent problem-solving and decision-making abilities
- Proficient in inventory management and cost control
- Knowledge of food and beverage trends and best practices
- Flexible schedule
- Valid driver’s licence
Benefits:
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- Competitive salary commensurate with experience
- Comprehensive health insurance package
- Opportunity to earn additional income through performance-based incentives
- Flexible working hours
- Job Vacancy: Head Housekeeper
Lance Aux Epines Cottages is a family-run beach resort focused on providing exceptional guest experiences. We are seeking a Head Housekeeper to lead by example, balancing cleaning duties with light supervisory tasks to maintain high standards across the property, ensuring every guest feels right at home.
Key Responsibilities:
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- Plan and coordinate daily housekeeping tasks with management
- Clean guest rooms, public areas, and staff quarters to high standards
- Assign tasks to housekeepers, oversee their completion, monitor progress
- Assist with training and guiding the housekeeping team
- Manage housekeeping inventory and supplies, ensuring adequate stock levels
- Inspect rooms and public areas after cleaning to maintain quality
- Report maintenance issues and assist across departments when needed
- Oversee the provision of personalised guest services
Requirements:
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- Minimum 4 years of experience in a housekeeping role and 1 year experience as a supervisor, within a hotel or hospitality environment
- Excellent interpersonal and customer service skills, with a strong focus on guest satisfaction
- Great attention to detail, particularly in the guest rooms
- Strong organisational and problem-solving skills
- Flexible and trustworthy, with the ability to supervise a diverse team
- Some experience in Microsoft Office, Gmail
- Ability to work weekends and holidays
- Valid driver’s licence is an asset
Benefits:
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- Competitive salary commensurate with experience
- Comprehensive health insurance package
- Front Desk Receptionist
At Lance Aux Epines Cottages we are seeking a friendly and professional Front of House Receptionist to be the first point of contact for our guests, ensuring a warm welcome and exceptional service throughout their stay.
Key Responsibilities:
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- Greet and welcome guests upon arrival, ensuring a friendly and professional first impression
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded
- Handle guest inquiries, requests, and complaints promptly and professionally, providing solutions to enhance their stay
- Maintain accurate records of reservations, cancellations
- Coordinate with housekeeping and maintenance teams to ensure rooms are prepared and ready for guests
- Process payments and maintain a balanced cash register
- Assist in managing the phone system and responding to calls in a courteous manner
Requirements:
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- Minimum 2–3 years of experience in a front desk or receptionist role within the hospitality industry
- Excellent interpersonal and customer service skills, with a strong focus on guest satisfaction
- Strong written communication skills, including the ability to draft professional emails and manage correspondence with clarity and accuracy
- Proficient in Microsoft Office Suite; experience with hotel management systems is a plus
- Ability to work flexible hours, including weekends and holidays
- A positive attitude and a team-oriented mindset
Benefits:
-
- Competitive salary commensurate with experience
- Comprehensive health insurance package
