Over the past week, interCaribbean Airways has experienced a number of interruptions that have caused frustration and inconvenience for passengers across the network.
Due to unforeseen temporary staffing issues, it will likely take a few additional days for schedules to return to normal. Conscious that punctuality is a key component in air travel, we are making every effort to mitigate future disruptions. We regret that communication lapses exacerbated the negative experience for our valued passengers.
“While flight disruptions are not unusual with any airline, we take responsibility for the situation and are working to improve customer service and communications,” said Lyndon Gardiner, founder and chairman of interCaribbean Airways. “During these difficult times, we kindly request our passengers show understanding and patience towards our front-line ambassadors who are working tirelessly to assist you. Our team is doing everything possible to meet your needs and ensure your safety and comfort during your journeys.”
In June of this year, interCaribbean Airways added an additional 7 ATR-42 to their fleet. These new, larger aircraft are beginning to transition into service over the next weeks and months. Additionally, the company is implementing a robust backend communication system to enhance passenger notifications and proactively inform travellers when their flights are delayed or cancelled.
As we continue to make every effort to rectify the situation, we urge our passengers to stay updated on their flight status through our website and customer service channels.
For rebooking assistance, please contact [email protected]. For ticket refunds, please email [email protected].
interCaribbean Airways
I had a flight scheduled to depart @ 810 am on July 18, 2023, I was told it was delayed until 5pm. Then bumped up to depart 345pm, only to be told the flight was delayed again until 740pm. 740pm turned to 10pm. Could you imagine having to arrive at the airport @ 6am ,checked-in, received boarding pass, cleared security, sat in the lounge waiting to board the flight until 10pm only to be denied boarding. Intercaribbean sold me a flight that never existed and tried to accommodate me on a different flight,that was overbooked..I am yet to arrive at my destination, no rescheduling for travel at a later date, no information on the status of my ticket or refund. I’ve been emailing this airline since July 18th everyday twice a day NO RESPONSE up to this minute. I will NEVER recommend or book again with this airline.
Who are you kidding?! You all ran LIAT into the ground for historically NEVER being on time. You must realize Airlines MUST run on REAL WORLD TIME that is so persons can make INTERNATIONAL CONNECTIONS so CARIBBEAN I don’t care when I reach time DOESN’T WORK!!! DO BETTER! You pledged to be better. You might as well bring back LIAT. Caribbean Air travel is a nightmare for making connections. You could have thousands more tourists if flying was more RELIABLE.