17 March, 2014 – Digicel has recently asked the National Telecommunications Regulatory Commission (NTRC) to launch an investigation into LIME’s call handling. The matter dates back to January when Digicel scrutinised certain calls that were made to LIME numbers by Digicel customers. The issue was identified and resolved back in January 2014.
Consequently, LIME is shocked by what can only be described as a malicious and potentially libellous statement by Digicel in circumstances where the parties were collaborating in good faith and the issue was resolved. Moreover, both parties operate under a confidential agreement and by issuing this statement, Digicel is in material breach of this agreement and thus, LIME will be taking action.
LIME notes that any charges to Digicel’s customers are set by Digicel, as the company sets their own rates to their customers.
Commenting on Digicel’s statement, Martin Roos, CEO for LIME said, “There is absolutely no substance to Digicel’s claim about overcharging, and we will be communicating this to the regulators. The claims made by Digicel were resolved from as early as January 2014. Any charges made in error were immediately corrected by LIME, as part of our usual settlement practices between ourselves and other operators. This is simply mischief making by Digicel, which will potentially mislead both their customers and ours, and take attention away from the fact that LIME has better value propositions in the market. LIME stands for transparency and respect in our pricing.”
