The Public Utilities Regulatory Commission (PURC) was established by the PURC Act No. 20 of 2016. The Act speaks generally to public utilities but hitherto only the electricity sector has come under the purview of the PURC.
The Commission is seeking a highly skilled individual to join our multidisciplinary team of technical and professional staff, involved in undertaking complex and demanding activities required to satisfy its role as regulator of the electricity sector, and in fulfilment of its mandate.
Functional Relationships: The Manager of Consumer and Public Affairs will be tasked with overseeing, sustaining, and enhancing public awareness of the PURC. They will address consumer concerns regarding the services of companies regulated by PURC, manage consumer complaints, inquiries, and referrals, and ensure all actions align with the PURC’s Customer Complaints procedure. He or she will be integral to maintaining public trust, ensuring consumer protection, and fostering effective communication between the regulatory organisation and its stakeholders.
Qualifications: Applicants must possess a bachelor’s degree in communication/journalism/marketing or related field. A certificate in customer service or a master’s degree would be considered an asset.
General Responsibilities:
- Address consumer complaints and ensure they are resolved promptly and effectively
- Manage, develop, and execute communication strategies to inform and engage the public on the organisation’s activities, decisions and policies
- Build and maintain relationships with key stakeholders within the sector
- Conduct research on consumer trends, market practices and regulatory impacts to inform decision making and related regulations
- Develop and implement crisis communication plans to manage and respond to emergencies, controversies or public relation issues
- Prepare and present reports on consumer and public affairs activities to senior management
- Oversee publication and dissemination of information on Utility Services and Renewable energy programs
- Manage the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films, and multimedia programmes
- Writing and editing case studies, speeches, articles, and annual reports
- Participating in all work-related activities of the Commission
- Perform other related functions that may be assigned from time to time
Applicable knowledge and skills:
- At least 3 years experience working in consumer affairs or public relations
- Strong leadership and team management skills
- Strong problem-solving skills for managing media relations
- Strong verbal and written communication skills
All applications should include a cover letter, updated CV, the names of 2 references and should be addressed to
The Chief Executive Officer
Public Utilities Regulatory Commission
Queen’s Park
St George
Grenada
Persons can also respond by email to [email protected] or send application to the
Public Utilities Regulatory Commission
P O Box 2443
St George’s
Grenada
The closing date for the applications is 1 July 2024
PURC
