TERMS OF REFERENCE
Post Title: Monitoring, Evaluation and Support Assistant
Ministry: Ministry of ICT
Project: Caribbean Digital Transformation Project
Duty location: Grenada National Training Agency
Responsible to: Chief Executive Officer, GNTA
Assignment Duration: 6 months internship
Background
Grenada’s National Sustainable Development Plan 2035 clearly identifies the digital economy as a priority area of public investment to enable the country to compete in the digital era and provide opportunities for its citizens. Rising youth unemployment is a critical concern for the Government of Grenada (GoG), and this requires the creation of opportunities that can meet the labour market needs of the 21st century. As part of its mandate, the GoG has embarked on a digitisation process across the public sector to strengthen service delivery, job creation and economic growth. However, there is a need to enhance the basic digital literacy of Grenadians to ensure that they can adapt and benefit from these modernisation and digitisation efforts. The Caribbean Digital Transformation Project (CARDTP) proposes to support the creation of a digitally enabling environment through the implementation of digital skills development programmes for Grenadians.
The CARDTP is focused on the provision of training and certification for citizens through a Basic Digital Literacy programme. The CARDTP recognises the importance of training citizens to integrate technology and digital skills in their everyday life since it is one of the critical 21st-century tools required for the development of individuals in order to operate and function in the current environment. Training in ICT will also help to improve communication with all relevant stakeholders.
CARDTP has therefore requested the services of the National Training Agency (NTA) to provide this training for a cohort of citizens to be trained in Basic Digital Literacy. The NTA is therefore committed to building capacity to deliver online and blended TVET programmes through this engagement, as well as strengthening monitoring and evaluation. This support will also advance the NTA’s digital transformation effort, through the use of the Moodle Learning Management System and the implementation of a TVET Management Information System.
Organisational Context:
The primary purpose of this role is to provide monitoring, evaluation and technical support for the implementation of activities of component 3 of the Caribbean Digital Transformation Project (CARDTP) in Grenada.
Monitoring, Evaluation and Technical Support Assistant Key function/responsibilities:
- Support the monitoring of the key performance indicators
- Collect and collate feedback from programme participants
- Accurately enter data from source documents into organisation’s databases, spreadsheets, and Management Information System
- Verify and review data for errors, inconsistencies, or missing information, making corrections as necessary
- Maintain and update existing records to ensure accuracy, completeness, and compliance with institutional policies
- Organise and maintain digital and physical filing systems for easy retrieval of information
- Assist in generating reports, summaries, and data extracts as required
- Ensure compliance with organisation’s data protection and confidentiality policies
- Collaborate with other officers to ensure data accuracy and integrity across systems
- Provide clerical support including photocopying, scanning, filing, and responding to data-related queries in accordance with organisational policies and procedures
- Exhibit polite and professional communication via phone, e-mail and social media platforms
- Contact and communicate with applicants and learners about the programme
- Assist with the processing of application
- Support interested Persons with Disabilities (PwD) to register for the programme and attend and participate in programmes
- Assist in the creation of content for social media platforms (Facebook, LinkedIn, Instagram, etc.), blog posts, newsletters, and website updates
- Help develop marketing materials such as brochures, flyers, and email templates
- Help in promoting upcoming events, courses, webinars, and workshops
Deliverables:
- Well-maintained and accessible digital and/or physical filing systems
- Weekly reports on tasks completed, challenges and recommendations
- Up-to-date database on the TVET Control Centre
Qualifications and Experience
- Minimum qualification is CAPE Certificate, N/CVQ Level 3, Associate Degree or Diploma in Information Technology, Business Administration or relevant field
- At least 3 years of experience in a role requiring minimal supervision with responsibility for managing multiple administrative tasks simultaneously
- At least 3 years of experience handling confidential information in a professional setting
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite and familiarity with Management Information System or related software
Hours of work:
- 8 am – 4 pm Weekdays (Monday to Friday).
- 40 hours per week
Remuneration: To be determined.
Deadline: CVs should be submitted via email to [email protected] addressed to the CARDTP Project Manager, before 28 November 2025.
Ministry of ICT
