Join our team at Mount Cinnamon — General Manager Position
About Us
Mount Cinnamon is a luxury Boutique Hotel located on Grenada’s world-famous Grand Anse Beach. Mount Cinnamon is considered one of the Caribbean’s truly authentic and iconic hotels. We have been the recipient of several international prestigious awards and accolades and have been featured in some of the world’s best international publications including The Times, Telegraph, Forbes Magazine, OK Magazine, and Travel and Leisure Magazine. Mount Cinnamon has a strong commitment to bespoke high-quality guest experiences, sustainability, and human development. The hotel has a 5-star rating on TripAdvisor and has an extremely high repeat guest percentage. Mount Cinnamon is the main sponsor of the West Indies School for Hospitality, an educational institution that grants international scholarships to Grenadian and Caribbean hospitality workers. The hotel is a Diamond member of Green Globe and a member of the UN Global Compact.
Why Mount Cinnamon?
At Mount Cinnamon, we believe that our people are our most valuable asset. We prioritise team empowerment, professional development, and recognition to create a motivated and engaged workforce. Our team’s passion and commitment enable us to deliver exceptional service, ensuring unforgettable guest experiences.
Position: General Manager
We are seeking a General Manager who is passionate about team building, driving operational excellence, and elevating standards. The ideal candidate will lead by example, championing Mount Cinnamon’s mission to create authentic and timeless guest experiences while ensuring the financial health and reputation of the hotel.
Key Responsibilities
- Oversee the overall performance and success of the hotel, including guest satisfaction, team engagement, and financial outcomes
- Develop and mentor the leadership team, ensuring the property’s goals are met while maintaining high standards across all departments
- Maximise occupancy and revenue while protecting and enhancing the brand’s reputation
- Uphold and enforce all company standards, policies, and values, fostering a culture of excellence and accountability
- Analyse data and key performance indicators to guide decision-making, always striving for operational efficiency and profitability
- Lead with a collaborative spirit, setting the tone for a motivated, empowered team
Key Qualifications
- Proven experience as a General Manager in a luxury or 4-star hotel brand
- A degree in Business Administration, Hospitality Management, or a related field
- Comprehensive knowledge of all hotel operations
- Strong leadership and problem-solving abilities, with a proven track record of team building and staff development
- Expertise in financial management, including budgeting, forecasting, and revenue analysis
- Exceptional communication and organisational skills, with the ability to work under pressure
- Proficiency in MS Office and relevant hotel management systems
- Fluent in English, with excellent customer service and decision-making skills
- Ability to anticipate and solve workplace issues while ensuring a positive team environment
Ready to Lead with Excellence?
If you have a passion for hospitality, strong leadership skills, and the desire to be part of a luxury property committed to exceeding expectations, we invite you to apply and join the Mount Cinnamon family.
Applications along with your resume/CV and other supporting documents should be submitted to [email protected]. Closing date for applications 8 November 2024.
