by Curlan Campbell
- Some debit cards deactivated as a safety measure
- Statement confirmed breach of the bank’s security systems
- Actions essential to safeguard customer accounts
Security systems at the Grenada Co-operative Bank Ltd have been compromised, resulting in some customer debit cards being deactivated as a safety measure.
NOW Grenada was informed of the breach earlier today by a concerned customer who stated that her card was denied by the teller machine, with an alert that the issuer has denied your request. Upon further inquiry at the nearest bank branch, she was made aware of the breach and asked to sign new paperwork in order to renew her card.
The Bank’s Managing Director designate Larry Lawrence was contacted on the matter and subsequently, a statement was issued by the bank.
The statement confirmed that there was indeed a breach of the bank’s security systems.
“In the card payment industry, card compromise is an everyday occurrence and where such compromise is of no fault of the customer’s, no losses are suffered,” the statement read.
“We have taken the proactive step to deactivate all potentially compromised cards and are now actively contacting customers who may have been affected to collect their new cards,” the statement continued.
Grenada Co-operative Bank, in its public statement, apologized for any inconvenience caused to their customers and reinforced that the security of customers’ cards is their highest priority and that these actions were essential to safeguard their account.