Real Value IGA Supermarket announces that there has been an issue affecting some customers, resulting in duplicate charges at 2 of the Republic Bank terminals at our store.
Republic Bank has already stated that all affected transactions will be refunded to cardholders’ respective card accounts by 19 June 2024. We thank Republic Bank for their swift action in correcting this error.
Real Value IGA Supermarket accepts the apology issued by Republic Bank for the inconvenience caused and remains committed to ensuring a seamless shopping experience for all our customers.
The company has established a help desk to assist any customers who may have been affected. Persons who have been affected and who have not received their refunds by 19 June 2024, should contact our help desk.
Customers may reach our help desk at:
- Phone/ WhatsApp: 473-409-4635 or 473-409-4636
- Email: [email protected]
Our team is available to assist Monday to Saturday 8 am to 5 pm. WhatsApp and email messages outside of these hours will be responded to by the following business day.
We appreciate your understanding and continued support.
Real Value IGA Supermarket
